We've been expecting you...

Time to shine...

Superr Love

FAQ page

or the “Here are some common questions you might ask yourself” page

  • Can I search for professionals outside of New York?

    Yes! Currently the only cities listed in our search are in New York, however if you know your professional by name you can search for them in Explore and view their profile.

  • Can professionals outside of New York be nominated?

    Yes! While our current focus is NYC, we are accepting nomiations globally to prepare for future expansion.

  • Can I use Superr for free?

    Yes. Joining Superr is by invite only and totally free.

    As a member, you can find excellent professionals in NYC and as a professional, you can nominate yourself to be featured on Superr. 

  • Can I book appointments on Superr?

    Yes! All bookings can be made through the Superr App. Download now to book your next appointment!

  • What kind of professionals are on Superr?

    We feature professionals who work independently and provide an awesome service to suit your lifestyle. From beauty and art to health and fitness - and of course we didn't forget your furry friends :)

  • Do you have an app?

    Yes we do! The app is where all the action happens. You can explore, book, pay and manage all your service appointments. Download now! 

  • The professional I'm looking for isn't listed. What now?

    They must not have been nominated yet, but you can change that. We love meeting new people! Please nominate your talented professional, and if they pass our screening process we would love to add them.

  • I can't find the profession I'm looking for. Why?

    Since we are taking the screening process very seriously, we're keeping the number of professions limited. Have a profession you think we missed? Let us know here

  • What are Endorsements and how do I get them?

    Endorsements are what you get from happy clients. It's a statement indicating their support for your Superr talent. They love what you do and they want the world to know about it. Endorsements also serve as quality assurance for new clients. With every endorsement you get, your talent will become more and more visible. 
    Getting Endorsed is easy. Simply send the direct link of your Superr profile to clients, once they're on your page they can leave their Endorsement. 
  • How do I sign up to Superr?

    Clients can quickly sign up on Superr by clicking "Join" at the top right corner of the homepage. Once you're signed up as a client, you can Explore, Nominate, or Endorse great talent! 
    Professionals on the other hand need to be nominated, which is also quick and easy. Just click on "Nominate" at the top of the homepage. You can then nominate yourself or another talented individual. Once the nomination is submitted, our team will review and get back to you via email. 
  • Who are Superr Members?

    Members are the awesome people who bring Superr to life! That includes our talented service professionals and our trusted clients.

    Professionals become Members one of 3 ways:
    1. Hand-picked by the Superr Team
    2. Nominated by an existing Superr Member
    3. Self-nominated

    Professionals can invite as many clients as they'd like to join Superr.

  • Can I find professionals based on a specific sub-category?

    We know that most professionals have one or few sub domains of expertise. For example: You need a wedding photographer so finding fashion or coulinary photographers won't work for you. We are working on a Superr Smart tagging system to help with just that so you can find exactly who you're looking for, in the shortest time and highest quality.

  • How long does it take for a payment to process?

    Payments will be held in escrow till the service is complete. Once the service has taken place, the payment will be realsed from escrow and will then take an additional 1-2 business days till it reaches your bank account or Venmo account. 

  • Are there any fees or additional charges involved in booking on Superr?

    Yes, Superr only takes a 10% service fee of the total transaction once the service is complete. Joining Superr and book appointments are free of charge.