We've been expecting you...

Time to shine...

Superr Love

FAQ page

or the “Here are some common questions you might ask yourself” page

  • Can I search for professionals outside of New York?

    Yes! Currently the only cities listed in our search are in New York, however if you know your professional by name you can search for them and book their services.

  • Can professionals outside of New York join Superr?

    Yes! While our current focus is NYC, we are accepting nomiations everywhere.

  • Do you have an app?

    Yes, we do! The app is where all the action happens. You can explore, book, pay and manage all your service appointments.

    Download now for iOS & Android devices: http://superr.io/app/link/ 

     
  • Is Superr free?

    Yes. Using Superr is totally free.

    As a member, you can find excellent professionals in NYC and as a professional, you can join Superr, build your business profile and add your services for booking.

  • How does Superr work as a business?

    We know that you know what building a successful business means. To keep being able to provide you with top quality business solutions, Superr takes a 10% service fee of the total transaction once the service is complete. The fee includes clearing fees, tech, design and QA.

    Joining Superr is free of charge.

  • Can I book appointments on Superr?

    Of course you can! All bookings can be made through the Superr App. Download now to book your next appointment: http://superr.io/app/link/ 

  • How do I sign up to Superr?

    Clients can quickly sign up on Superr by clicking "Join" at the top right corner of the homepage. Once you're signed up as a client, you can Explore, Nominate, or Endorse great talent! 
     
    Professionals on the other hand need to be nominated, which is also quick and easy. Just click on "Nominate" at the top of the homepage. You can then nominate yourself or another talented individual. Once the nomination is submitted, our team will review and get back to you via email. 
  • How long does it take for a payment to process?

    Payments will be held in escrow till the service is complete. Once the service has taken place, the payment will be realsed from escrow and will then take an additional 1-2 business days till it reaches your bank account or Venmo account. 

  • How does the Superr app sync with my calendar?

    The Superr app syncs with the default calendar you have set on your phone (i.e., Google, iCloud) so your appointments will automatically be saved.

    For professionals, the syncing processes is especially convenient because the Superr app will not display hours that are already booked on your default calendar - therefore you won't have to worry about getting double booked!

  • What kind of professionals are on Superr?

    We feature professionals who work independently and provide an awesome service to suit your lifestyle. From beauty and art to health and fitness - and of course we didn't forget your furry friends :)

  • The professional I'm looking for isn't listed. What now?

    We have two options here:

    1. Nominate them. We love meeting new people! Please nominate your talented professional, and if they pass our screening process we would love to add them.

    2. Tell them about the Superr app. They can join directly on the app and open their business page for booking! http://superr.io/app/link/

  • I can't find the profession I'm looking for. Why?

    Have a profession you think we missed? Add it from the Superr app directly: http://superr.io/app/link/

  • What are Endorsements and how do I get them?

    Endorsements are what you get from happy clients. It's a statement indicating their support for your Superr talent. They love what you do and they want the world to know about it. Endorsements also serve as quality assurance for new clients. With every endorsement you get, your talent will become more and more visible. 
     
    Getting Endorsed is easy. Simply send the direct link of your Superr profile to clients, once they're on your page they can leave their Endorsement. 
  • Who are Superr Members?

    Members are the awesome people who bring Superr to life! That includes our talented service professionals and our trusted clients.

    Professionals become Members one of 3 ways:
    1. Hand-picked by the Superr Team
    2. Nominated by an existing Superr Member
    3. Self-nominated

    Professionals can invite as many clients as they'd like to join Superr.

  • Can I find professionals based on a specific sub-category?

    Yes. When searching the app, simply look for a name, profession or category and if that keyword is on Superr, we will get it for you.